Returns & Refunds
If an item has a major fault or problem we will offer you your choice of a refund, credit or exchange. We do ask that you contact us as soon after receiving your order as possible - preferably but not limited to three (3) days.
A major fault or problem would be when an item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major we will offer a credit or exchange for a replacement item.
Please note that all Returns and Refunds are assessed by our team on a case by case basis and what we do today may be different to what we do tomorrow, however the minimum service will always be as per the above stated policy.
Please keep your proof of purchase to help make the above process' quicker and easier.
How to contact us
If you have a question or concern in relation to a purchase, return or refund, please contact us for assistance:
(07 4972 2117
Shop 1/111 Toolooa Street
Gladstone Queensland 4680