Privacy Policy

Scrapbook Fantasies values and respects the privacy of the people we deal with. Scrapbook Fantasies is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:

  • name
  • mailing and/or street address
  • date of birth
  • email address
  • phone number
  • credit & billing information
  • shopping habits

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or
choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?
We collect your personal information directly from you when you:

  • interact with us over the phone
  • interact with us in person
  • interact with us online
  • shop in our online store
  • provide us with your phone number for SMS notifications and offers
  • participate in surveys or questionnaires
  • attend a Scrapbook Fantasies event (either in person or virtually)
  • subscribe to our mailing list
  • apply for a position with us as an employee, contractor or volunteer
  • join our live notification messenger group
  • join our Creative Family Facebook group

How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • provide you with information or services that you request from us
  • deliver to you a more personalised shopping experience and services 
  • improve the quality of the services we offer
  • internal administrative purposes
  • marketing and research purposes
  • to provide you with after sales service - i.e. refunds and returns
  • to send your purchases and provide you with SMS and/or email postage notifications

Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • our third party service providers (for example, our online store and instore point of sale providers)
  • our marketing and email providers
  • our professional services advisors
  • our postage and delivery provider

We will never ever sell your personal or behavioural information to a third party.

Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
  • you have given us your consent to disclose personal information to that third party
  • we reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs, and the law or binding scheme can be enforced
  • the disclosure is required or authorised by an Australian law or court / tribunal order

How do we protect your personal information?
Scrapbook Fantasies will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • having robust physical security of our premises, websites, databases and records
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
  • having technological measures in place (for example, anti-virus software, fire walls, encryption services, e-commerce grade security certification)

Online activity

Cookies
The Scrapbook Fantasies website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our websites before, so we
can distinguish you from other users of the website. This improves your experience and the Scrapbook Fantasies websites.
We do not use cookies to identify you, just to improve your experience on our websites. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics
Our website uses Google Analytics, Shopify Analytics and Klaviyo to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances,
we may connect it to you.

Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication or contacting us using the details below.
In addition, we may also use your personal information or disclose your personal information to the above mentioned third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide
targeted or retargeted advertising content to you (including through their third party websites).

Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information
Scrapbook Fantasies will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us using the details below. We will deal with such a request by following the procedure outlined below:

  • ensuring you are who you say you are
  • correction the issue immediately

Links to third party sites
Scrapbook Fantasies websites may contain links to websites operated by third parties. If you access a third party website through our websites, personal information may be collected by that third party website. We make no
representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints
For complaints about how Scrapbook Fantasies handles, processes or manages your personal information, please contact us using the details provided below. Note we may require proof of your identity and full details of your request
before we can process your complaint.
Please allow up to 10 days for Scrapbook Fantasies to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Scrapbook Fantasies response to a
complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, please contact us for assistance:

hello@scrapbookfantasies.com.au

(07 4972 2117

Scrapbook Fantasies
Shop 1/111 Toolooa Street
Gladstone Queensland 4680
Australia